The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse needs of client populations.
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Identify client populations for relevant service area. Completed |
Evidence:
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Source information on client populations through formal and informal channels, according to relevant legislation and organisational policies and procedures. Completed |
Evidence:
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Analyse and interpret information to identify and assess client needs, expectations and satisfaction levels with current service delivery. Completed |
Evidence:
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Identify issues in the immediate environment that may impact on the ability to address client population needs. Completed |
Evidence:
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Identify and analyse competitive service delivery and scope best practice. Completed |
Evidence:
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Plan and develop client services.
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Assess current service provision according to identified client population needs and industry best practice, and identify gaps. Completed |
Evidence:
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Develop a plan to deliver improved client services according to analysis, relevant legislation and organisational policies and procedures. Completed |
Evidence:
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Select strategies to implement service-delivery plan in consultation with appropriate personnel. Completed |
Evidence:
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Monitor service delivery according to organisational policies and procedures. Completed |
Evidence:
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Modify specific aspects of product or service delivery to meet changing client service requirements, according to relevant legislation and organisational policies and procedures. Completed |
Evidence:
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Evaluate client service provision.
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Seek feedback from clients on level of satisfaction with service provision. Completed |
Evidence:
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Review service delivery according to organisational policies and procedures. Completed |
Evidence:
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Make recommendations for further improvements to service delivery based on review and client feedback. Completed |
Evidence:
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Implement appropriate initiatives to improve service delivery in consultation with appropriate personnel and according to organisational policies and procedures. Completed |
Evidence:
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